Most of these are not faults. They are two things sharing a name, a figure that measures a different population than the one beside it, or a wait that has not finished yet. Each answer says which.
Alara Population Health is the software: attribution, risk adjustment, quality reporting, work management, and data operations for an attributed panel. Alara Healthcare is the management services organization that builds it and, for practices that want the results without building the machine, runs value-based contracts on it. You can buy one without the other.
Yes. The platform is sold today as a SaaS subscription, and each organization runs in its own isolated instance. It is built for MSOs, IPAs, ACOs, and health plans that run the work with their own teams.
No. Alara Healthcare provides administrative and management services only and does not practice medicine or nursing. Clinical services are provided by separately organized, practitioner-owned practices, including Alara One Care, which retain sole authority over all clinical matters.
Set in advance at fair market value for the services provided, and stated in the written services agreement before anything starts. Depending on the engagement that is a flat fee for each participating provider each month, or a per-member-per-month administrative fee. No fee is a share of collections or revenue, and none is tied to the volume or value of referrals.
The files a risk contract already produces: payer enrollment rosters and eligibility, payer gap files and the year-end risk report, CMS encounter and payment files (MAO-004, MOR, MMR), claims, EHR encounter extracts, lab results and vitals, and financial statements. Bring a sample file layout to the demo and we will show you where it lands.
Onboarding is a configuration change: sources, file types, column mappings, locations, and roles. The first screens fill after the first full file delivery. Nothing is custom-coded for a new customer.
Not today. The platform reads EHR encounter extracts (eClinicalWorks format is supported), lab results, and vitals delivered as files on a schedule the product tracks. We do not claim FHIR, HL7, or ADT connectivity.
Every figure on every screen has a page: what it counts, where the data came from, when it last changed, and what it deliberately does not tell you. The question mark on each screen opens the page for that screen. Documentation is available to customers at wiki.alarahealth.net with the same sign-in as the platform.
Yes. Every client signs a combined business associate and confidentiality agreement before any data is exchanged. Alara does not hold, and does not claim, a third-party certification such as SOC 2 or HITRUST.
Each customer is provisioned its own instance: a separate database, with its own credentials, holding that customer's data alone. No shared tables, no cross-customer control plane. Access inside an instance is scoped again by role and by location, enforced in the database on every table rather than in the interface.
Role decides what you may do, location assignment decides whose data you see, and providers see only their own attributed panel. That is enforced in the database on every table, not just in the interface, and every view of patient-level detail writes an access-log entry.
Their account is deactivated, never deleted. A deactivated user cannot sign in and stops appearing as assignable, but their completed work and its history stay attached to the record.
Because open gaps names four different populations. Risk IQ counts conditions awaiting re-documentation. The HEDIS Workbench counts member-and-measure pairs the plan reports non-compliant. Performance Metrics counts the same pairs on star-rated measures only. MIPS counts eligible patients who have not met a measure. They were never meant to match, and every gap page says which one you are looking at.
A period-versus-moment difference. Total Members counts everyone attributed at any point in the period, including people who left, because the money figures beside it count their premium too. Active Members is the point-in-time headcount. The larger figure is the correct one for anything financial.
That the figure does not apply here or the data has not arrived yet. A zero means it applies and the answer is none. A blank is never a zero, and the difference is usually the answer.
No. Q-Track produces a locked, fingerprinted score snapshot and a printable audit packet, which are handed to your registry or EHR for filing.
Transitions of care: discharge and follow-up workflows that connect hospital events to the Work List. It is in development. It appears in the platform's navigation, but no screens sit behind it yet, and its scope and timing will be published when it ships.
Customers find the rest, figure by figure, in the documentation at wiki.alarahealth.net, which opens from the question mark on every screen of Alara Population Health. Module pages here cover Panel 360, Risk IQ, Q-Track, Work List, and Data Management. New to the field? Start with the guide to population health management.
